Help Desk SOP Template

A help desk SOP template outlines procedures for responding to and resolving IT support tickets. It helps support teams handle issues consistently, track resolutions, and maintain service quality. Common elements include ticket triaging, escalation paths, and resolution documentation.

You can easily edit this template using Creately's block diagram maker. You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations, Excel or any other documents. You can export it as a PDF for high-quality printouts.