Integrated Patient Journey Map

An Integrated Patient Journey Map combines the patient's experiences across multiple touchpoints and channels, providing a holistic view of their healthcare journey. This type of map includes not only the clinical steps—like diagnosis and treatment—but also the emotional, digital, and administrative interactions, such as appointment scheduling, insurance processing, and follow-up care. By integrating these various aspects, the map helps healthcare providers identify gaps, streamline processes, and enhance the overall patient experience by ensuring continuity and cohesion across all stages of care.

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