Frequently Asked Questions

Frequently Asked Questions |

Can I share my workspace with a non-Creately user?

Yes, you can share a workspace with a non-Creately user as follows:

  1. Click on the button on the header bar.
  2. Switch to the Collaborator Settings tab.
  3. Select Specific Users.
  4. Add the non-Creately user’s email address with relevant access permissions.

Or

  1. Click on the button on the header bar.
  2. Switch to the Collaborator Settings tab.
  3. Select Public.
  4. Share the workspace URL with the non-Creately user.

However, non-Creately users can access the workspace with view-only permissions. If the users want to edit the workspace, they must sign up and access the workspace as free users.

Can I change the background color of my workspace?

No, you cannot change the background color of a workspace. If you want to apply a background color to the file you export, we recommend applying a background color to the shape/page as follows:

  1. Select the shape.
  2. Go to the Shape PropertiesShape Properties panel that appears on top-right of the canvas.
  3. Under StyleFill Color, click on the color you would like to add to the shape.

Can I remove the grid on the background of the workspace?

Yes, you can remove the grid on the workspace. To remove the grid:

  1. Take your cursor to the header bar and click on the icon.
  2. Select Workspace Preferences.
  3. Under Grid & Guides, unselect Show Grid.

Is there training for new users?

Creately provides help and training to our users in various formats. As a new user, you can refer to the help center containing how-to guides and videos, as well as in-app videos and tooltip tours in the app. If you require further assistance, feel free to reach out to our 24x7 support at Creately Support.

How do I search for a shape?

You can search for shapes as follows:

  1. Go to on the bottom-left corner of the canvas.
  2. Type the shape name on the Find items bar and hit enter.

Or

  1. Go to on the bottom-left corner of the canvas.
  2. Select All Shapes.

How do I download my workspace?

You can download your workspace in various formats; PNG, JPEG, SVG, or PDF. To download your workspace, see the Exporting a Workspace section.

Where can I manage my account info/profile details?

You can update your profile information such as your name, avatar, working details, default language, email address, and password. See Account Management for more information.

How can I change the language on Creately?

You can change the language you want to access Creately by following the instructions on Changing Language.

Where can I access templates on Creately?

Creately provides 1000s of templates covering a wide array of categories. To access templates,

  1. Go to on the bottom-left corner of the canvas.
  2. Select Templates.
  3. Browse through the templates library and select a template of your choice.